Privacy Policy

Privacy Policy

Effective Date: 6/9/2025
Company Name: True Retirement Income
Website: www.trueretirement-income.com

True Retirement Income (“we,” “us,” or “our”) is committed to safeguarding the confidentiality and security of your personal and financial information. This Privacy Policy explains how we collect, use, disclose, and protect your information in connection with the retirement planning and financial services we provide.

Information We Collect

In the course of providing retirement planning and financial services, we may collect non-public personal information about you, including:

Information You Provide Directly

Name

Address

Phone number

Email address

Date of birth

Financial information (income, assets, liabilities, investment objectives, risk tolerance, retirement goals)

Any additional information you provide during consultations or through our website forms

Publicly available information

Information Collected Automatically

When you visit our website, we may automatically collect certain technical data including:

IP address

Browser type

Device type

Pages visited

Referring website links

Time and date of visits

This information is used for website analytics, performance monitoring, and security purposes.

How We Use Your Information

We use your information to:

Provide retirement planning and financial services

Develop and implement financial strategies

Process transactions and service accounts

Communicate with you regarding your accounts and services

Respond to inquiries or support requests

Send appointment confirmations or service notifications

Improve our services, website performance, and client experience

Comply with legal and regulatory requirements

We only collect and retain information necessary to provide our services and fulfill regulatory obligations.

SMS Communications

If you provide your phone number and opt in, True Retirement Income may send SMS messages related to:

Appointment confirmations and reminders

Scheduling updates

Service-related communications

Customer support

Message frequency varies. Message and data rates may apply.

SMS Opt-In and Consent

By submitting your phone number through our website forms, scheduling tools, or other communication channels, you expressly consent to receive service-related SMS communications from True Retirement Income.

You may opt out of SMS messages at any time by replying STOP.

For assistance, reply HELP or contact us at 630-884-4500.

Consent to receive SMS messages is not a condition of purchase.

We do not use purchased marketing lists.

Mobile Information Sharing Statement

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Email & Educational Communications

If you opt in, we may send:

Retirement planning educational content

Market updates

Company announcements

You may unsubscribe at any time using the unsubscribe link included in our emails.

Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to enhance your browsing experience.

These technologies help us:

Understand how visitors use our website

Improve website functionality and performance

Measure marketing and advertising effectiveness

Cookies are small data files stored on your device. You can adjust your browser settings to refuse cookies; however, some features of the website may not function properly without them.

We may also use analytics services such as Google Analytics or similar tools to analyze website traffic.

Sharing of Information

We may disclose your personal information only as permitted or required by law, including:

To custodians, broker-dealers, insurance carriers, or financial institutions necessary to service your accounts

To third-party service providers who assist in operating our business (such as compliance, technology, marketing platforms, or administrative support)

To regulatory authorities as required by law

To comply with subpoenas, court orders, or legal processes

All third-party service providers are required to maintain the confidentiality and security of your information.

We do not sell your personal information.

We do not share your personal information with third parties for marketing purposes without your consent.

Data Security & Handling

We maintain physical, electronic, and procedural safeguards designed to protect your non-public personal information, including:

Secure data storage systems

Encryption where appropriate

Restricted employee access

Ongoing compliance monitoring

Secure communication practices

We regularly review and update our security practices to maintain appropriate protections against unauthorized access, disclosure, or misuse.

Confidentiality and Regulatory Compliance

As a retirement planning and financial services business, we adhere to applicable federal and state privacy laws and regulations designed to protect consumers’ non-public personal information.

Access to personal information is restricted to employees, representatives, and trusted service providers who need the information to provide services to you.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Request access to your personal information

Request correction of inaccurate or incomplete data

Request deletion of certain personal information where permitted by law

Request limitations on certain communications

To exercise these rights, please contact us using the information below.

Contact Information

True Retirement Income
Website: www.trueretirement-income.com
Phone: 630-884-4500
Email: [email protected]